Privacy Policy

Information We Collect

When you use our services, we may collect:

• Contact information (name, email, phone number, business name)
• Call recordings and transcripts when you use our AI Virtual Receptionist service
• Information about your business and how you use our services
• Technical information about how you access our services

How We Use Your Information

We use the information we collect to:

• Provide and improve our AI Virtual Receptionist and Assistant services
• Handle calls and provide call summaries and transcripts
• Communicate with you about your account and our services
• Respond to your inquiries and provide customer support
• Ensure the security and reliability of our services

Call Handling and Privacy

When we handle calls on your behalf:

• Call recordings and transcripts are created to provide you with call summaries
• Call information is stored securely and accessed only by authorized personnel
• We follow privacy best practices and maintain confidentiality
• Call data is used solely to provide our services to you

Data Protection

We take steps to protect your information:

• We use industry-standard security measures to protect data
• Access to your information is restricted to authorized personnel only
• We regularly review and update our security practices
• Data is stored securely and backed up regularly

Sharing Your Information

We do not sell your information. We may share your information only:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and the security of our services
• With service providers who help us operate our business (under strict confidentiality agreements)

Your Rights

You have the right to:

• Access the information we have about you
• Request corrections to your information
• Request deletion of your information (subject to legal and contractual obligations)
• Opt out of certain communications
• Ask questions about how we handle your information

Canadian Privacy Laws

As a Canadian-focused business, we are committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill our legal obligations. When you stop using our services, we will retain information as required by law or for legitimate business purposes.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us through our contact page.